Frequently Asked Questions
Quick answers to the most common questions about KiqIQ. Can't find what you're looking for? Email editor@kiqiq.com.
About KiqIQ
▾What is KiqIQ?
KiqIQ is a structured football intelligence platform that explains the game through tactics, performance science, data systems, player development, and football culture. It also includes a suite of betting analysis tools — 28 free calculators, 90+ strategy guides, an AI assistant, and a bet tracker — for users who want to apply data-driven thinking to football betting.
▾Who is KiqIQ for?
KiqIQ is built for coaches, analysts, performance practitioners, serious football fans, fantasy managers, and recreational bettors. The content is structured to be accessible to non-experts while remaining substantive enough for professionals working in football performance, scouting, or analysis.
▾Is KiqIQ a bookmaker?
No. KiqIQ is not a bookmaker, betting exchange, or tipster service. We do not accept bets, hold customer funds, or offer odds for placing wagers. KiqIQ provides analytical tools and educational content; any betting decisions remain entirely the user's responsibility.
▾Where is KiqIQ based?
KiqIQ is run from Barcelona, Spain by founder and editor David Findlay. The platform serves a global audience and complies with worldwide data protection law (GDPR, CCPA/CPRA, LGPD, PIPEDA, POPIA, APPs).
▾Is KiqIQ free?
Yes — most of KiqIQ is free. All 28 betting calculators, 93+ strategy guides, the football glossary, and a limited AI assistant are accessible without an account. Paid plans (€9.99/month Starting XI, €19.99/month Pro Scout) unlock expanded AI queries, persistent chat history, the value bet feed, and advanced features.
Methodology and accuracy
▾How does KiqIQ predict football matches?
KiqIQ uses a Poisson distribution over expected goals (xG) as the core probability engine. Given home and away xG inputs, the model computes scoreline probabilities and aggregates them into 1X2, BTTS, Over/Under, and Asian Handicap probabilities. Tournament-mode and venue-specific adjustments are applied where relevant.
▾How accurate is KiqIQ's model?
KiqIQ's model produces probabilities, not predictions. A 60% home win probability is correct on average if 60 of every 100 such fixtures end in home wins — the other 40 are not failures, they are the model working as designed. Long-term accuracy is measured against bookmaker close (CLV); per-market Brier scores and calibration curves are published once a market accumulates ≥100 logged predictions (see /methodology §8).
▾Why does KiqIQ use Poisson and not machine learning?
Poisson is transparent and reproducible. Every output traces back to documented xG inputs and a home advantage multiplier. Black-box ML models can fit historical data well but are difficult to question and prone to overfitting. KiqIQ favours interpretability over marginal accuracy gains.
▾Where does KiqIQ get its xG data?
KiqIQ uses public xG data from FBref, Understat, and other sources that ultimately derive from Opta or StatsBomb event-data tagging. KiqIQ does not produce its own event data. Live in-play xG via API-Football activates once an `API_FOOTBALL_KEY` is configured.
▾Does KiqIQ guarantee winning bets?
No. KiqIQ is explicit about probabilistic outcomes — every prediction is framed as a probability with stated assumptions and limitations. Anyone who promises guaranteed winners in football betting is either misleading you or has fundamentally misunderstood probability.
AI assistant
▾What can the KiqIQ AI assistant do?
The AI assistant answers football and betting questions in plain English. It can explain xG, walk through Kelly staking, analyse a match using KiqIQ's framework, suggest follow-up questions, and surface relevant guides or calculators. It does not produce specific betting tips or guarantee outcomes.
▾How many AI queries do I get?
Free tier: 3 lifetime queries to try. Starting XI (€9.99/month): 100 queries per month. Pro Scout (€19.99/month): 350 queries per month. Paid limits reset on monthly subscription renewal.
▾Does KiqIQ AI use ChatGPT?
KiqIQ uses OpenAI as its inference provider with custom system prompts and retrieval-grounded context. The AI does not present itself as ChatGPT or any specific underlying model — it presents as KiqIQ. OpenAI processes prompts under a zero-data-retention contract: prompts are not used for model training.
▾Are AI conversations private?
Yes. AI prompts and responses are stored against your account for chat-history reload (paid plans) and are deletable on request. Prompts are not used to train models, are not shared with third parties, and are encrypted at rest. See the Privacy Policy for full details.
▾What rich outputs can the AI produce?
The KiqIQ AI assistant can return structured replies that include match cards, in-play stats panels, formation pitch displays, probability and value tables, and suggestion chips for follow-up questions — alongside text analysis. See the AI chat demo for a showcase.
▾Can the AI alert me about live matches?
Yes — Pro Scout (€19.99/month) subscribers can subscribe to live fixtures and get real-time push alerts for goals, cards, substitutions, VAR decisions, halftime and fulltime, delivered as toast notifications in the browser. Subscribe from any live match page using the Watch live button, or ask the AI to follow a specific match. Free and Starting XI plans see an upgrade prompt instead.
Calculators and tools
▾How many calculators does KiqIQ have?
KiqIQ offers 28 free betting calculators: Poisson distribution, Kelly criterion, Expected Value, Asian Handicap, BTTS, Over/Under, Accumulator, Dutching, Arbitrage, Hedging, Lay-off, Each-Way, Yankee, Fair Odds, Implied Probability, Margin, Win Rate, Profit/Loss, Goals per Game, and Points per Game.
▾Do I need an account to use the calculators?
No. All 28 calculators are free to use without registration. Bet tracker and AI assistant features require a free account.
▾Can I share or save calculator results?
Most calculators support text-copy and result-sharing. The Formation Builder and similar tools support image and JSON download for offline reference. Bet tracker entries are stored against your account when signed in.
▾Are the calculators reliable?
Yes — every calculator is built on standard mathematical formulas (Poisson, Kelly, etc.) that you can verify by hand. We document the formulas alongside the calculator. If you find a calculation error, please email editor@kiqiq.com so we can correct it.
Pricing and accounts
▾How much does KiqIQ cost?
KiqIQ has three tiers: Free (most calculators, 3 lifetime AI queries to try, public guides), Starting XI at €9.99 per month (100 AI queries per month, persistent chat history, bet tracker with CLV), and Pro Scout at €19.99 per month (350 AI queries per month, daily value bet feed, trap games avoid feed, live match alerts for goals/cards/VAR/halftime/fulltime, and all Starting XI features).
▾Can I cancel anytime?
Yes. You can cancel from your account billing portal at any time. Cancellation takes effect at the end of your current billing period — you keep paid features until then. No long-term contracts, no cancellation fees.
▾Do you offer refunds?
Monthly subscriptions are non-refundable once AI access has been used — every paid query incurs real model and data-feed cost on our side. You can cancel any time from your billing portal: the subscription stops renewing and you keep access until the end of the paid month. Refunds only apply to duplicate charges or billing errors. Full terms in the Terms of Service.
▾Do you charge VAT or sales tax?
Yes — VAT and applicable sales taxes are collected automatically by Stripe Tax based on your billing address. EU customers see VAT applied at the correct local rate; non-EU customers may see sales tax depending on jurisdiction.
▾How do I delete my account?
Go to Account Settings and click "Delete account". Personal data is removed within 15 days; financial records are retained 7 years for tax compliance. Detailed retention rules are in the Privacy Policy.
Content and editorial
▾Who writes KiqIQ content?
KiqIQ is currently written and edited by founder David Findlay, who works in the global sports technology industry. The Editorial Policy describes the standards every piece of content must meet before publication. Future contributors will be credited individually.
▾How is content fact-checked?
Every piece passes through a 5-stage pipeline: research, draft, fact-check, editorial review, publish. Statistical claims are verified against the cited source on the day of publication. Quotations and historical claims are cross-checked against multiple independent sources. See Our Review Process for details.
▾Does KiqIQ correct mistakes?
Yes. When factual errors are discovered, they are corrected transparently and logged in our public changelog for material corrections. Critical errors are fixed within 24 hours; major errors within 7 days. See the Corrections Policy for the full process.
▾Does KiqIQ accept sponsored content?
Sponsored content, paid partnerships, or compensated promotions are clearly labelled when published. Affiliate relationships do not determine our analysis or recommendations. See the Affiliate Disclosure for the full commercial-relationship framework.
Privacy, security, and trust
▾Is my data safe with KiqIQ?
Yes. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). EU user data is stored in EU data centres. We never store raw card numbers (Stripe handles all payment data, PCI-DSS Level 1). See our Security page for the full overview.
▾Does KiqIQ sell my data?
No. KiqIQ does not sell or share personal data for advertising or any other purpose. Under California CCPA/CPRA, this means no opt-out is required because we don't engage in the activities the law restricts.
▾Do you use tracking or advertising cookies?
No advertising cookies. Essential cookies for authentication and analytics cookies for product improvement (PostHog, opt-in in EU/UK). The complete cookie inventory is in the Cookie Policy.
▾Can I export my data?
Yes. Account Settings → Export Data produces a JSON dump of your profile, bet tracker entries, and AI chat history. Right to data portability under GDPR Article 20.
Responsible gambling
▾Is KiqIQ safe to use?
KiqIQ provides educational content and calculation tools. Safe use depends on the user's own judgement. We pair every betting-related guide with responsible gambling messaging and helpline references. Minimum age is 18+ everywhere KiqIQ is available; some jurisdictions require 21+.
▾I think I might have a gambling problem. What should I do?
Reach out for support. UK: GamCare (gamcare.org.uk · 0808 8020 133) or GAMSTOP self-exclusion. USA: National Council on Problem Gambling (1-800-GAMBLER). Australia: Gambling Help Online (1800 858 858). Other countries: see our /licensing-jurisdictions page for regional helplines.
▾Does KiqIQ encourage betting?
No. KiqIQ teaches probabilistic thinking and analytical methodology, including when not to bet. Many of our most-read guides emphasise that the correct decision is often "no bet" — when EV is negative, when variance is too high, or when motivation factors override form. Trap Games is an entire feature designed to flag fixtures to avoid.
▾Why does KiqIQ talk about betting at all if it's a knowledge platform?
Football betting markets are a real-world application of probabilistic thinking, and bookmakers price every match — providing a structured opportunity to test analytical models. Betting analysis sits naturally alongside tactics, performance science, and data systems as one strand of football intelligence. We do not promote betting as recreation; we cover it as a domain.
Technical
▾What browsers does KiqIQ support?
KiqIQ supports the latest two major versions of Chrome, Firefox, Safari, and Edge. iOS 16+ and Android 12+ for mobile. Internet Explorer 11 is not supported.
▾Is KiqIQ accessible?
KiqIQ targets WCAG 2.1 Level AA conformance. Most of the site meets this standard; some advanced components are still being audited. See our Accessibility page for the current conformance status and how to report issues.
▾Can I use KiqIQ offline?
No — KiqIQ is a web platform that requires an internet connection. Tools that produce downloadable outputs (Formation Builder, calculators with copy/share) can be saved locally for offline reference.
▾How can I report a bug?
Email hello@kiqiq.com with the page URL, what you were trying to do, what happened, and which browser/device you were using. We aim to respond within 5 business days.
Still have questions? Email editor@kiqiq.com — we read every message and aim to respond within 5 business days.
Related: Methodology · How KiqIQ Thinks · Pricing · Contact